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Client User Quickstart

This Client User Manual provides guidance for users in getting started with the Cloud Services Portal and is intended for customer users. It offers useful tips and information. Additionally, you will learn step-by-step how to, for instance, create a new user, leverage the integrated S3 Service Panel, or establish further OpenStack projects.

Important

The displayed menu items are highly dependent on your order and permissions and may therefore vary. User permissions for the Cloud Services Portal are managed under Organisation Management. All other permissions are located within the respective panel sections, such as Quota, Usage dashboard, OpenStack, or S3 Storage Management. For any questions, please contact your Enterprise Partner.

User Interface Overview

Within the Cloud Services Portal, you manage your cloud services from a central location. Cloud services here refer to OpenStack projects (accounts) and User Management (IAM).

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  • Backup This menu item allows you to manage backups of your VMs.

  • Kubernetes This menu item enables you to manage your Kubernetes clusters. Our service provides a managed Kubernetes environment, facilitating the easy deployment, scaling, and management of containerized applications.

  • S3 Object Storage. This panel enables you to manage your S3 storage and objects. You can add or remove buckets, upload or download objects. Furthermore, you can manage your EC2 credentials for bucket access.

  • OpenStack. The functionalities within this panel allow you to autonomously add or remove OpenStack projects and manage their associated permissions.

  • Quota. This main menu provides an overview of the configured quotas for your available OpenStack resources, including the number of allowed OpenStack projects, compute, volumes, and network. To simplify quota management, you can create profiles that grant you full control over your project resources.

  • User This menu item allows the user to generate new API keys or tokens, change their password, or review Portal notifications.

Note

This document provides instructions for performing common daily tasks. Users are typically directed to open one of the sections in the navigation and click on an available control. If a specific navigation item or control is not visible in the panel, the feature is likely deactivated for the respective user. Enterprise Partners may also disable certain advanced features to simplify and enhance the user-friendliness of your customer panel. If you require one of these advanced options, you should contact your Enterprise Partner.

Logging In to the Cloud Services Portal

Logging in requires an activated account comprising the following information:

  • Identity Provider - This is the Enterprise Partner Name (Realm)
  • User Name / Email Address - Used for authentication
  • Password - Your initial user password, which must be changed upon first login

The login process varies for new and existing users. Please follow the appropriate steps:

New User Login

For the initial login of a newly created user, the following steps are typically required, subject to policy:

  • Please click the following link in your browser to proceed with login.

Cloud Services Portal URL Address

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  • Next, enter your username and password and click on Log in
  • Subsequently, you will be prompted to change your password.
  • Finally, please configure 2-factor authentication. This requires an Authenticator application on your smartphone. Kindly follow the on-screen instructions.

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Scan the QR code with the Mobile Authenticator App, and then enter the generated code.

Upon successful login, you will be directed to the overview page within the Cloud Services Portal.

Existing User Login

To log in to the Cloud Services Portal, please follow these steps:

  • Open your browser and enter the Cloud Services Portal address provided in your documentation, or click the link below.

  • You will be automatically redirected to the Authentication Login Mask of the Identity and Access Management System.

  • Please enter your User Name or registered Email Address and your Password here.
  • Then click Log in.

Cloud Services Portal Address: Cloud Services Portal URL Address

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Warning

To mitigate phishing attempts, please verify the URL of the login window. A correct URL will display the name of your Identity Provider and the DOMAIN .ewcs.ch following realms/.

Note

Please adhere to the password policies.

  • Subsequently, you will be directed to the main menu of the Cloud Services Portal.

Logging Out of the Cloud Services Portal

Warning

As a successful login to the Cloud Services Portal automatically authenticates you for all your registered cloud services (SSO), it is crucial to ensure a proper logout.

To do so, please follow these steps:

  • Click the small arrow in the upper right corner, next to your username.
  • Then click Logout.

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Change Password

To reset your user's password, please follow these steps: * Navigate to User >> Change password on the left, then enter the new password in both fields. * Confirm your entry by clicking the Update password button.

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Note

Please adhere to the password policies.

  • A confirmation message will appear.

Cloud User Account Password Policies

Passwords for cloud user accounts must meet the following minimum conditions:

Condition Min.
Password Length (min.) 12
Special Characters 1
Numbers 1

Note

To satisfy these criteria, the password does not necessarily require a cryptic character string. Tip: Consider combining a few words with hyphens and supplementing them with some numbers. Example: Ab-in-die-Cloud-2019 would meet the criteria.

The following table outlines the characters permitted by the password policy for user accounts:

Property Requirements
Allowed Characters - A – Z a - z
- 0 – 9 @ # $ % ^ & * - _ ! + =
- [ ] { } : ‘ , . ? / == ~ “ ( ) ;
Forbidden Characters - Unicode characters
- Spaces
- User Name

Multiple Sessions of the Cloud Services Portal

If you need to log in to the Cloud Services Portal multiple times, you can do so using different browsers (e.g., 1st Session Chrome, 2nd Session Firefox) or a "new incognito Window."

Note

Multiple logins within the same browser are NOT supported and will result in an error message (e.g., Forbidden (403) CSRF verification failed. Request aborted.).